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Introduction to Lab Testing Solutions Lab Testing Solutions (LTS) is a nationwide provider of drug and alcohol testing services. They specialize in ensuring accurate, fast, and compliant testing across multiple industries, including Department of Transportation (DOT) compliance. Their service model includes partnerships with major labs like Quest Diagnostics and LabCorp, allowing customers to use barcodes at any location in the network. The goal is to offer flexible, privacy-compliant solutions that are easy to use.
Refund Requests When a customer requests a refund for a test they didn’t use, begin by verifying the purchase date and the reason for the refund. LTS offers refunds, but requests older than 60 days may take longer due to investigation requirements. You should guide the customer to the Refund Request Form available at the Lab Testing Solutions Store.
For quicker resolution, customers can often switch the testing location instead of seeking a refund. This option is helpful for those who are still planning to complete a test but have encountered scheduling or location difficulties. You can advise them that location changes are processed within 24 hours. If the refund is the only option, ensure that they fill out the form accurately to prevent delays in processing.
Key Message: Changing the location might be faster than waiting for a refund. Contact support for help with this.
Barcode System When a customer orders a drug or alcohol test, a barcode is generated and sent to them. This barcode can be used at any participating Quest Diagnostics or LabCorp location across the country. The barcode links the test to the individual and their account, ensuring that the test is properly recorded and results are sent to the appropriate parties.
If the customer’s barcode expires, they can request a new one by visiting the support page. Advise the customer that expired barcodes can easily be reissued without additional charges, but they must contact support in advance.
Frequently Asked Questions: Can I change the location for my drug test? Yes, you can. Barcodes are valid nationwide, and if the customer wants to change the location, they can contact support to have a new barcode issued for the new location.
What happens if my barcode expires? If the barcode expires before the test is done, the customer can request a new one via the support page. The process is simple and quick.
Drug Testing Locations LTS partners with Quest Diagnostics and LabCorp, making it easy for customers to find a testing location nationwide. When a customer schedules a test, they can use the barcode provided at any of the network’s labs. Advise them to visit the locations page on the LTS website to find a convenient location. No additional payments are needed at the test site; all fees are handled during the initial purchase.
Key Message: Once a customer receives their barcode, it can be used at any location nationwide. Payments are processed during the purchase, and no additional fees are required at the testing site.
Delayed Results If a customer asks about delays in receiving their test results, explain that this may happen due to lab processing times or external factors. Assure them that LTS works hard to minimize delays and that their results will be processed as soon as possible. If delays extend beyond expected timelines, ask the customer to contact support for further assistance. They can also check the status of their test through the LTS website.
Key Message: We aim to process your test results quickly, but if there are delays, please contact support for more information.
DOT Compliance LTS provides specific drug testing services that comply with Department of Transportation (DOT) requirements. These tests are mandatory for certain industries, including trucking and aviation. Customers can access the AI-driven compliance guide on the LTS website, which outlines the steps for DOT testing and ensures that they meet all regulatory requirements. Direct customers who need this information to the step-by-step guide on the LTS website for further details.
Drug Testing Panels and Methods LTS offers different types of drug tests depending on the customer’s needs. The most common tests include 5-panel and 10-panel urine tests, which check for a variety of substances. Customers can select the test panel based on their requirements, whether for personal reasons or employer-mandated testing. In addition to urine tests, LTS also offers hair and blood testing options, depending on what is requested.
Key Message: LTS offers flexible testing options, including 5-panel and 10-panel tests, and supports different testing methods, such as urine, hair, and blood.
Contact Information for Support For additional support, customers can reach LTS in several ways. They can send an email to info@labtestingsolutions.com, or call the customer support line at 1-866-777-8667. Online support is also available through the LTS website, where customers can access more information, submit forms, and request assistance.
